Preview: Chelsea head to Watford looking to build on encouraging start

first_imgDiego Costa scored both of Chelsea’s goals in a 2-2 draw with Watford last Boxing DayAfter last season’s dreadful start, Monday’s high-tempo, dramatic derby victory against West Ham was a hugely encouraging way for Chelsea to begin life under Antonio Conte. Now they face their first league away game under the Italian, looking to make it two wins out of two. Kick-off: 3pm, Saturday 20 August 2016Referee: Jonathan Moss (Horsforth, West Yorkshire)Five key battles: Including Diego Costa v Sebastian preview: Chelsea should be too good for WatfordVital statistic: Chelsea are undefeated in their last 10 matches against Watford in all competitions – the Hornets’ last win came in September 1999.Injuries and suspensionsWATFORDRuled out: Ben Watson (suspended).Fitness tests: Brice Dja Djedje (foot), Isaac Success (hamstring).CHELSEARuled out: Kurt Zouma (knee), Marco van Ginkel (knee). Possible starting line-upsWatford: Gomes; Cathcart, Prodl, Britos; Amrabat, Guedioura, Behrami, Capoue, Holebas; Ighalo, Deeney.Chelsea: Courtois; Ivanovic, Cahill, Terry, Azpilicueta; Matic, Kante; Willian, Oscar, Hazard; Costa. Facts and figuresFORM GUIDE (last five league matches)Watford: D D L L W (5 points) • Home: D W D L L (5 points)Chelsea: W D D L D (6 points) • Away: D L W L W (7 points)TOP SCORERS (league only)Watford – 1: Capoue.Chelsea – 1: Costa, Hazard.LAST FIVE MEETINGS3 Feb 2016: Watford 0 QPR 026 Dec 2015: Chelsea 2 Watford 24 Jan 2015: Chelsea 3 Watford 03 Jan 2010: Chelsea 5 Watford 014 Feb 2009: Watford 1 Chelsea 3Watford 0 wins, Chelsea 3 wins, 2 drawsSee also:Will these Chelsea players stay or go?The Watford v Chelsea quizChelsea boss wary of two Watford dangermenConte’s on a roll and Chelsea should be too good for WatfordWatford v Chelsea: five key battlesConte on Costa, Cuadrado, transfers, Watford and beating West HamWatford v Chelsea: Pedro in, Fabregas on benchChelsea youngsters beaten by Southampton despite fine goalFollow West London Sport on TwitterFind us on Facebooklast_img read more

Hanging with South Africans

first_img28 September 2005People upliftment projects, also known as community tourism projects, can be found all over South Africa. If you’re in the mood for an authentic South African experience, join in the fun – you may also make new friends along the way.Community tourism is about getting to know the country through the eyes of those who live here. Whether you’re drinking local beer at a village shebeen or horse-riding along a Wild Coast beach, you’re guaranteed the real deal.You can discover ancient Setswana astronomy through the lens of a grandmother with an intimate knowledge of the ancient traditions. And what about being taught to cook line fish the traditional way by the fishing community in Kalk Bay?Travel is always richer when one comes into contact with real, everyday people; that’s what community tourism offers. These are experiences you won’t find anywhere else in the world. Buffalo Ridge Safari LodgeBuffalo Ridge Safari Lodge, a new establishment in Madikwe Game Reserve in North West, is wholly owned by the Balete tribe, who live on just the other side of the reserve fence.Developed over five years, the lodge is a joint venture between the tribe and the Nature Workshop, the operating company.Lying in a Big Five reserve, Buffalo Ridge Lodge has eight suites with stunning views of ravines, plains and pure African bushveld, each with its own viewing deck.Game rangers are all from the local village of Lekgophung. Community members are being trained to fully manage the lodge and run a world-class tourism enterprise. Thonga Beach LodgeThonga Beach Lodge in Maputaland, KwaZulu-Natal, is another community enterprise aimed at the high-end traveller. Exclusive in the extreme – you can only get there by 4×4 vehicle – Thonga Beach Lodge lies on one of the most gloriously private beaches in South Africa.The local Mabibi community owns 70% of the lodge. Profits are earmarked for higher education of young people in the area as well as building schools and clinics. The lodge mostly employs locals, with skills training part of the deal.Set above a secluded bay, Thonga Beach Lodge is nestled into a coastal dune forest with sweeping views of the beach below. The 22 thatched bush suites provide guests with complete privacy and were carefully constructed to ensure minimal impact on the environment. The lodge offers luxurious accommodation, mouth-watering meals and one of the best dive sites in the South Africa. Masakala Traditional GuesthouseMasakala Traditional Guesthouse, lying on the border of KwaZulu-Natal and the Eastern Cape, offers rooms built in the authentic rondavel (round-shaped) architecture used by the local people. It offers indigenous African food, made by local women from recipes that exist only in their heads.It offers spectacular views of the southern Drakensberg, as well as walking tours to rare San rock art sites, bird watching, hiking and pony rides. The area has thriving arts and crafts projects, where you can meet and learn from local artists.Masakala is one of the properties selected and promoted by Fair Trade in Tourism South Africa. This organisation recognises establishments that are sustainable in benefits to the local communities. Due South Craft RouteIf you’re after community arts and crafts, then visit the Eskom Due South Craft Route. The site provides a wide-angled view of the arts and crafts available in the country, and is also invaluable in providing information to off-the-beaten track places in South Africa.Exclusively showcasing outstanding capabilities of South African crafters, the site aims to identify and promote the diversity of skills and products offered by South African craftsmen and women.Source: South African Tourismlast_img read more

SA in Fifa Interactive World Cup

first_imgLeft to right: Andre Arendse, Gordon Butler, “Baby Jake” Matlala, 2010 Fifa World Cup mascot Zakumi, Mubeen Gaffoor and Shaun Bartlett. (Image: Do Gaming) Manchester United striker Wayne Rooney as he appears in Fifa 09. (Image: Fifa 09) A soccer game underway in Fifa 09. (Image: Fifa 09) Cricketers Paul Harris and Dale Steyn, who came along to support the contestants at the local event. (Image: Shine 2010)Janine ErasmusSouth Africa’s Gordon Butler is one of 32 finalists from 24 countries who will compete for the title of Fifa Interactive World Champion 2009. This year’s tournament takes place on 2 May in Barcelona.The Fifa Interactive World Cup is the world’s largest football gaming tournament and is the only one officially endorsed by the football body. Now going into its fifth edition, the grand final will be the culmination of seven months of live qualifiers held in 19 countries, among them Poland, Brazil, South Africa, Australia, and current World Cup champion Italy. The remaining 13 spots in the grand final were taken by players competing online on the PlayStation Network.In total over 500 000 hopefuls took part, playing Electronic Arts (EA) Sports’ Fifa 09 computer game on the Sony PlayStation 3 console. According to the developer, this is the most realistic football simulation yet.“We believe that Fifa 09 is our best ever football title,” said Matt Bilbey, EA Sports vice president of international marketing. “It is fantastic to see such an overwhelming number of gamers log on to the PlayStation Network and come to qualifying events all over the world in order to play the game and stake their claim to the trophy.”Fifa executive committee member Chuck Blazer was impressed with the new records of participation set by the 2009 Fifa Interactive World Cup. “I am a keen gamer myself,” he commented, “and I am really looking forward to learning some new tricks from the world’s best virtual football players! I know they practice very hard and, as for every other Fifa tournament, players will have to perform at their best in order to be crowned Fifa Interactive World Champion 2009.”Football fever in SAWith the Confederations Cup just weeks away and the whole country abuzz with enthusiasm for the 2010 Fifa World Cup, excitement at the only African qualifier for the Fifa Interactive World Cup was running high.Held in Johannesburg over three days at the end of March, the event attracted fans from as far afield as Ghana. Local supporters were out in full force to show that they are just as passionate about the virtual form of the Beautiful Game.Around 500 contestants vied for the title of South African champion, encouraged by Bafana Bafana stars Shaun Bartlett and Andre Arendse, and local football teams Kaizer Chiefs and Orlando Pirates. However, not only footballers were in attendance. Popular boxing champ “Baby Jake” Matlala, as well as cricketers Paul Harris and Dale Steyn, who are both equally adept with a ball albeit a small red one, were also on hand.In the end there could be only one, and that one was the 31-year-old Butler, also known as Flash. Johannesburg resident Butler had participated in the 2008 event but didn’t make it out of the final group of 128 players. This year, he said, he was determined to improve on his performance. Along the way he triumphed over last year’s national champion Bjorn Diedricks, who put in a determined effort, to no avail.In the final, Gordon (playing as France) came back from a halftime one-goal deficit to claim victory, with a 3-1 defeat in extra time, over fashion designer Mubeen Gaffoor (playing as Manchester United) from Cape Town. Butler is now in Barcelona where he will compete against 31 of his rivals for top honours.The Fifa Interactive World Cup carries a first prize of US$20 000 (R171 000), a Kia car, and an invitation to attend the Fifa World Player Gala in January 2010 – this is the prestigious event that celebrates the previous year’s best players, both men and women. The first runner-up will receive $5 000 (R42 750) and the second runner-up receives $1 000 (R8 500).Do you have queries or comments about this article? Contact Janine Erasmus at [email protected] articlesTicketing centres for Confed Cup World Cup ticket frenzy Uefa praises SA’s 2010 readiness 500 days to 2010 Useful linksFifa Interactive World CupEA SportsFifa 09 – EA SportsShine 2010last_img read more

South Africa and DRC to collaborate on economy projects

first_img20 October 2015President Jacob Zuma has announced that following a working visit to Democratic Republic of Congo (DRC) last week, the two countries are working together to strengthen relationships and build new economic partnerships.“We have decided that the next decade of our Bi-National Commission (BNC) should intensify the implementation of joint economic projects, in particular the Grand Inga Hydropower Project, whose founding treaty was signed on 30 October 2013,’ Zuma said yesterday.The visit and the results of the relationship with the DRC fulfil a fundamental pillar of South Africa’s National Development Plan, that of assuring a stronger South African presence in Africa and the world.Earlier last week, Zuma co-chaired the ninth session of the BNC with his counterpart, President Joseph Kabila of the DRC.During the session, the two presidents reviewed progress made on bilateral programmes during the first decade of the Bi-National Commission. These included co-operation projects in the fields of politics and governance; defence and security; economy, finance and infrastructure; as well as social and humanitarian affairs.Bilateral trade increased from R11-billion in 2012 to R13-billion in 2014. South Africa is the DRC’s biggest supplier of foreign goods and services, providing more than 20% of the country’s total imports.Speaking in the capital Kinshasa, Zuma pledged support for an emerging DRC, adding: “This is not the DRC of 2004. (The country is) emerging from a prolonged conflict and civil strife, (and) required support and solidarity. South Africa has committed and pledged to accompany and walk with the government and the people of this great nation, and now, a decade later, we can look back with deserved pride considering the noticeable achievements that we have made.”Over the next 10 years, Zuma said, economic relations in the areas of trade, industrialisation and infrastructure development would be more prominent than they were now. “We have urged the responsible ministries and departments to finalise all outstanding issues in order to pave the way for the construction of this Pan- African flagship project,” he added.During last week’s visit, the South African leader witnessed the signing of the Bilateral Air Services Agreement by the ministers responsible for transport. The agreement will enable the two countries to facilitate movement of people and expand aviation co-operation. South Africa and the DRC maintain good diplomatic and political relations.Both leaders urged authorities in charge of the various projects in both countries to do their best to “speed up the process with a view to resolving all the outstanding issues. in order to clear the way for carrying out this pan-African project”.One of the projects highlighted during the visit that will enjoy a boost from the ongoing relationship is the multibillion-dollar Inga 3 dam project, on the Congo River. Africa’s most powerful river, it is perfect for hydro-energy generation.The Inga 3 Basse Chute project near Matadi will divert the river’s waters into a 12km channel and passing through a 100m hydropower dam in the Bundi Valley before releasing the water back into the river. The project is expected to generate 4 800 megawatts of power, equivalent to the output of three third-generation nuclear reactors, and boost power supplies to a region starved of electricity.“This project will help turn on the switch to a brighter future for Congo, and the continent,” Zuma said.Source: read more

South Africa has a good story to tell

first_imgThe South African Government’s work to attract foreign direct investment and ensure its even distribution is advancing our national social objectives, according to the findings of a recent study, writes Minister in the Presidency Jeff Radebe.The BMW automotive assembly plant in Rosslyn, Pretoria. (Image: Brand South Africa)Minister in the Presidency Jeff RadebeSouth Africa has the ability to attract foreign investment and host multinational companies with great success. We are a dynamic economy and a popular destination for investors.Since the advent of democracy, the inflow of investment from top international companies has reinforced our credentials. We offer the stability of a developed country along with the lucrative opportunities of a vibrant emerging market.Last year, South Africa attracted R62-billion in investment inflows. It also ranked high among the BRICS countries – Brazil, Russia, India, China and South Africa – in attracting foreign investment.Foreign direct investment contributes significantly to our national goals of socioeconomic development by creating sustainable jobs and the opportunity for skills development and training.Government’s work to attract foreign direct investment and ensure its even distribution is advancing our national social objectives, according to the findings of a recent study, Foreign Direct Investment and Inclusive Growth: The impacts on social progress by international consulting firm Deloitte UK.The study ranked South Africa 63 out of 132 countries and made us the second-best performer after Brazil among the BRICS nations in converting foreign direct investment into social progress.It affirms our work over the last 21 years to undo the gross inequalities and skewed delivery of basic services we inherited as a result of apartheid’s distorted policies.In 1994, many black South Africans were systematically excluded from basic services, prevented from accessing the benefits of society and participating in the economy. Millions languished in poverty, dispossessed of suitable housing, access to safe water and sanitation or sustainable energy sources.The study singled out our success in access to basic knowledge, nutrition and basic medical care as key areas that resulted in ensuring the wellbeing of South Africans.In education this was achieved through early childhood development facilities which cater for over a million children under four years old. Additionally, Grade R enrolment has more than doubled from 300 000 in 2003 to 705 000 in 2011, reaching the level of universal access.More than 8-million learners are benefiting from our no-fee school policy which has helped increase enrolment in secondary schools from 51% in 1992 to 80% currently. The National School Nutrition Programme provides meals to 9-million learners.Government’s social assistance grant programmes, its initiatives to develop small scale famers and nutrition education programmes are all aimed at ensuring food security and fighting malnutrition.In healthcare, we have built more than 1 500 health facilities since 1994. Primary healthcare is free and hospital fees for pregnant women, children under six years and people with disabilities have been abolished.Other areas in which the country outperformed was in personal rights personal freedom and choice, and access to information and communication.However, the study found ecosystem sustainability, access to advanced education and personal safety were marked in the study requiring greater improvement. These are currently being addressed.We are committed to continuing to attract foreign investment. Let us all work together to market South Africa as a great investment destination.last_img read more

Stu Heinecke on How To Get a Meeting with Anyone – Episode 48

first_imgPodcast: Play in new window | Download (Duration: 37:02 — 34.0MB)Subscribe: Apple Podcasts | Android | Email | Google Podcasts | RSSToday’s guest, Stu Heinecke, approaches marketing in a surprising and unique way. Stu is a cartoonist, using creativity as a truth-telling and marketing device. Today, we hear about Stu’s new book, How to Get a Meeting with Anyone. His unconventional combination of an education in marketing and a talent for drawing has morphed into a lucrative profession and inspiring marketing avenue. Stu has worked for big magazines, reached out to important names through cartoons, and set meetings with professionals who changed the course of his business and life. Learn from Stu how to harness that courage, make the meetings happen, and set campaigns in motion through creativity.If you want to connect with influencers, you’ve got to do certain thingsClick To TweetRevive your creativityAs an artist, Stu is familiar with the pressure of finding a “real” profession. On this episode, he talks about how the creative process can be driven out of us through the education process. We learn that success is regurgitating what we hear. But creativity is about making connections and discovering for yourself what works together. People stop painting, writing,drawing and dreams are driven out of us. Turns out, Stu found out a way to keep creativity alive and succeed professionally. Stu also uses humor as a truth-teller within the marketing world. He has reached out to professionals, created a buzz, and gained attention through humor and cartoons. He knows that if you can get someone to laugh, you are getting them to agree with your essential point. Stu took his talent and turned it into a sustainable financial business. Isn’t it time to revive your own creativity?Have you tried this marketing approach?Stu wrote How to Get a Meeting with Anyone to reveal the untapped selling power of contact marketing. His own campaign of approaching companies through cartoons birthed the idea, and ultimately the book. It is inspiration from Stu’s journey of figuring out how to reach people who were important to the desired outcomes in his life. For Stu, cartoons are a powerful selling device. He learned the importance of customizing a message and impressing important people. The truth is, important people are busy and have lots of people trying to get through to them. Stu believes contact marketing has been a hidden form of marketing existing for too long without a name. His mission is to bring it to light and teach people how to utilize it.We won’t go anywhere if we don’t believe we are worthy of going somewhere ~Stu HeineckeClick To TweetYou need to make that contact.Stu’s book reveals 20 categories of contact marketing campaigns he learned from his own endeavors and conversations with important people in his world. What do you have to do to gain the attention and impress the people crucial to your growth and business? Stu’s creative, resourceful approach will get you ready to brave the necessary interruption. It is about humanizing yourself quickly, because people buy from people they know and trust. This book is for salespeople and business owners networking for those breakthroughs. This is a book about audacity and going after the people important to your preferred future. It is about empowering you to reach out for the connection that could change the scale of your business. Stu is ready for you to be confident and access anyone you want to. Are you ready? Ready to get uncomfortable?Stu believes that we won’t go anywhere if we don’t believe we are worthy of going somewhere. So, why not believe in yourself? It is time to get uncomfortable because that is where the best things in life come from. Are you approaching your marketing strategies with any audacity? Do you know what audacity looks like in your profession? Stu’s thought is that audacity is simply enjoying what you are doing and allowing it to become infectious. His cartoons carry his approach of reaching out to impactful people that can change the course of his business. Learn how to face your fear, blow past your comfort zone and get that meeting with anyone. Tune in today to hear Stu’s experience and expertise, on this episode of In the Arena.The best things in life come from getting uncomfortable ~Stu HeineckeClick To TweetOutline of this great episode Introduction of today’s guest, Stu Heinecke. Stu’s unconventional combination of professions. How Stu got his start in cartoon drawing. Stu’s creative process. Humor and truth-telling as marketing devices. How Stu accumulates ideas. Stu’s book, How to Get a Meeting with Anyone. Surprising outcomes from the book writing process. What is required to get a meeting with anyone? Advice to breakthrough to a big CEO or personal hero. A VIP makeover on yourself. Audacity and addressing fear. Stu Heinecke’s contact information.Our Sponsors:Visit our sponsor, The TAS Group here.Resources & Links mentioned in this episodeFind Stu here.1941631789 The theme song “Into the Arena” is written and produced by Chris Sernel. You can find it on SoundcloudConnect with AnthonyWebsite: www.TheSalesBlog.comYoutube: Plus: Tweets you can use to share this episodeWhy not me? ~Stu HeineckeClick To TweetAudacity is you having a lot of fun and it being infectious ~Stu HeineckeClick To TweetSubscribe toIn the ArenaApple PodcastsGoogle PodcastsAndroidby EmailRSSOr subscribe with your favorite app by using the address below Essential Reading! Get my first book: The Only Sale Guide You’ll Ever Need “The USA Today bestseller by the star sales speaker and author of The Sales Blog that reveals how all salespeople can attain huge sales success through strategies backed by extensive research and experience.” Buy Nowlast_img read more

Chembulk Raises USD 200 Mn from Bond Offering

first_imgzoom USA-based shipping firm Chembulk Tankers has priced USD 200 million in senior secured bonds which will carry a coupon of 8.00% and be due in February 2023.The net proceeds from the bond offering will be used for refinancing of existing bank debt and general corporate purposes.In addition, this bond offering contains a tap issuance feature, where Chembulk can expand the issue amount at a future date to a maximum of USD 250 million, subject to standard issuance tests.“This successful offering is a notable milestone as we constantly work to maintain Chembulk’s reputation for safe and efficient product deliveries to our customers and will facilitate the renewal and growth of our fleet,” Dave Ellis, Chembulk CEO, said.DNB Markets acted as bookrunner in connection with the placement of the new bond issue, and KKR Capital Markets acted as financial advisor.The company informed that an application will be made for the bonds to be listed on Oslo Børs.last_img read more

If youre buying Trans Mountain wheres your backing for Energy East Raitt

first_imgOTTAWA – If Prime Minister Justin Trudeau is willing to go to the wall to save the Trans Mountain pipeline and get oil to Canada’s west coast, federal Conservatives say he should be equally willing to do the same to revive a pipeline that would have brought oil to Canada’s east coast.And at least one Liberal backbencher is echoing that sentiment.A day after Finance Minister Bill Morneau announced the federal government has made a $4.5-billion offer to buy Trans Mountain from Kinder Morgan and will build the expansion to the pipeline itself in order to overcome political opposition in B.C., Conservative Deputy Leader Lisa Raitt questioned Wednesday why Trudeau wasn’t putting up the same fight to save Energy East.“Will the Prime Minister promise to enter into negotiations to provide the same level of certainty for Energy East?” she asked.Energy East, which would have converted a natural gas pipeline to oil and extended it all the way to New Brunswick, was cancelled last fall when TransCanada decided conditions had changed, including new federal regulations and lower oil prices.The Conservatives were not alone in their thinking. Saint John, N.B., Mayor Don Darling also took to Twitter to wonder “where was this support for Energy East.”For his part, Trudeau rejected the idea, accusing the Conservatives of raising “old news” because they were embarrassed that they couldn’t get pipelines built when they were in government. However the questions raise a possible vulnerability for the Liberals in Atlantic Canada, a region where the party won all 32 seats in the last election.New Brunswick Liberal MP Wayne Long said that while he’s thrilled with the Trans Mountain decision, he’d like Trudeau to take another look at Energy East.“I’m simply asking my government to take a look at TransCanada, Energy East, and see if maybe the parties of TransCanada, our government could get together and find a way to revisit, reboot, restart a process that could lead to Energy East coming to Saint John, New Brunswick, my riding,” he said.In a speech to the Calgary Chamber of Commerce on Wednesday, Morneau warned that the Kinder Morgan deal does not set a new precedent for other projects.“What I would say is that this decision today was exceptional. We are in a situation where we’re putting forth a decision to make something happen in an exceptional way for a project that, let’s acknowledge, is pretty unique.”Conservative Leader Andrew Scheer vowed to make reviving Energy East a campaign issue and said he wouldn’t put $4.5 billion on the table to get it done.“I believe the Liberals would like people to believe (buying) was the only way to get the pipeline built but I think more and more Canadians are realizing that the fact that it’s being nationalized is a result of other things that could have been avoided if this government had made different decisions,” Scheer said.If the government had reinforced federal authority for pipelines through the courts and in legislation as soon as B.C. NDP Leader John Horgan became premier last year, Scheer said that would have prevented Horgan from introducing the uncertainty that ultimately led to Kinder Morgan’s nervousness that the project would never come to fruition. Instead, he said Trudeau did nothing to fast-track any constitutional references and never introduced legislation to “entrench and enshrine federal jurisdiction.”Horgan’s court reference — to see if B.C. has the constitutional authority to pass a regulation to limit flows of diluted bitumen in the new pipeline pending additional scientific research on how to clean it up a potential spill — spooked Kinder Morgan investors. The Constitution gives Ottawa jurisdiction over pipelines and many legal experts believe Horgan’s regulation won’t pass judicial scrutiny, but the company nevertheless halted non-essential spending on the project in early April and demanded Ottawa prove there was certainty to move forward by the end of this month.Morneau said this week the only way to provide 100 per cent certainty was for Ottawa to buy the pipeline, build the expansion itself and then sell the whole thing back to the private sector when it made financial sense later. He said federal ownership will shield the project from B.C. political hijinks.However Toronto energy lawyer Ian Blue said ownership doesn’t change the fact that the Constitution clearly gives authority for pipelines to Ottawa and the Supreme Court has upheld the law to prevent provinces from doing anything that would “neutralize its essential function.”In other words, Horgan’s regulation would be unconstitutional no matter who owns the pipeline, said Blue.The biggest question now, he said, is what Trudeau will do about the expected crush of protests. Thus far the government has only said it will respect the democratic right to protest.More than 200 protesters — including NDP MP Kennedy Stewart and Green Party Leader Elizabeth May — have already been arrested for violating a court-ordered injunction to stay a certain distance away from Kinder Morgan’s marine terminal in Burnaby, B.C. Many more protests are expected as anger at the government’s pipeline purchase exploded this week.NDP Leader Jagmeet Singh said he has not instructed any other MPs in his caucus about how to participate in protests and said he understands the frustration and anger of people who felt the Trudeau government promised to protect the environment, not build more pipelines.“I’m absolutely not condemning it,” he said. “I’m saying I understand that people use non-violent civil disobedience. People use protests as a way to express their frustration and I understand that.”__ with files from Lauren Krugel in Calgarylast_img read more